FAQ's.

If you don't find what you need here, please do contact us via email at merch@pepes.co.uk or by phone at +44 (0) 113 320 5015 and we'll be happy to assist you!

  • WHAT IS YOUR RETURNS POLICY?

    You can view all returns information via our T&C’s here:

    https://merch.pepes.co.uk/terms

  • HOW DO I RETURN AN ITEM?

    If you believe an item is faulty, please contact us within 14 days of receiving your order. To help us assess the issue quickly, email a photo of the fault to merch@pepes.co.uk along with a brief description of the problem and your order number or order acknowledgement.

    All items are covered by a 12-month warranty for manufacturing faults under normal and fair use, such as broken zips or stitching issues.

    Please note:
    1. Items must be unworn, unused, and returned in their original packaging where possible
    2. Returns must be authorised before sending the item back
    3. Return postage costs are the responsibility of the customer
    4. We cannot accept returns for customer damage, normal wear and tear, or where no fault is found

    Once your claim has been approved, we aim to process and replace the item within 7 working days.

  • WHEN WILL I RECEIVE MY REFUND?

    Refunds will be processed once the returned items have been received by our warehouse and confirmed to meet the refund criteria. We will aim to have the monies back in your account from order return within 5 working days.