Terms & Conditions


Ordering Guidelines
To offer the widest range of options and personalisation, we do not hold central stock of Pepe’s merchandise. All items are produced fresh to order - the Pepe’s way!
When placing your order, please take a moment to carefully check that you have selected the correct size, colour, and design.

Size Guide
We want to make sure your items fit perfectly the first time. Please use the size guides available on the relevant product pages before placing your order. The size guide can be found at the bottom of each product description. Checking this carefully will help avoid any disappointment.

Delivery Information
Please check your delivery and paperwork when your order arrives. In some cases, orders may be split and delivered in more than one parcel. If any items have not arrived within 14 days of placing your order, please contact us so we can investigate and assist. merch@pepes.co.uk

Returns Policy for Incorrectly Ordered Goods
As Pepe’s merchandise is made to order, we kindly ask customers to ensure that the correct items are selected when placing an order.
If an item has been ordered incorrectly, returns must be authorised in writing before being sent back. Please email merch@pepes.co.uk within 14 days of receiving your order, including your order number and the reason for the return.

Items may be exchanged within 14 days of delivery, provided they:
  1. Have not been worn or used and have any product tags still attached to the item
  2. Are returned in their original packaging (plastic bag/box where supplied)

Please note:
  1. Items that have additional decoration or personalisation cannot be returned or refunded if ordered incorrectly.
  2. Return postage costs are the responsibility of the customer.
  3. We do not offer free exchanges.
  4. Refunds will be processed once the returned items have been received by our warehouse and confirmed to meet the refund criteria.

Warranty Returns Policy for Faulty Goods
All products supplied should arrive fit for purpose, in line with the agreed specification, and in good condition. If you believe an item is faulty, it may be eligible for exchange within 14 days of delivery, provided it has not been worn or used and is returned in the original packaging (where supplied).
All products are covered by a 12-month warranty, subject to normal and fair use.

Examples of issues that may be covered under warranty include:
  1. Broken zips
  2. Broken stitching

Please note that all claims should be supported with a copy of the order acknowledgement from when the order was placed.

Products cannot be returned if:
  1. The damage was caused by the customer
  2. There is no clear fault
  3. The issue is due to normal wear and tear

If you believe there is a fault, please take a photograph of the issue and email it to merch@pepes.co.uk, including:
  1. A description of the problem
  2. Your order number or order acknowledgement

All warranty returns must be authorised before the item is sent back and return postage costs remain the responsibility of the customer.

If there are any quality or specification concerns, Pepe’s must be notified in writing within 14 days of receiving the goods.