Returns Policy.
As each Print.Inc product is custom made we cannot offer a return unless:
a) the product does not match the order, or
b) the product is faulty
If your order does not match the original request, please contact us via email (info@print.inc) outlining the issue. Include your original invoice number and the name the order was placed under. For quality issues, such as a misprint or a garment fault, please also include a photograph and description so our Customer Services team can assess the problem.
We cannot take action until all goods are returned to Print.Inc for inspection. After a thorough assessment, we will determine whether the return is valid.
If the problem relates to a production issue, we may offer a reprint of the goods to rectify the quality issue. As all products are custom-made, reprinting is the sole remedy for production errors once an order has been produced.
A refund will only be offered if an order is cancelled before any digital or physical work has begun. To cancel, contact Customer Services on +44 (0)113 426 7991 as soon as possible. Due to fast turnaround times, your order may already be in production, in which case we will not be able to cancel your order. We will always aim to support you as best as possible.